FAQ'S

FAQ Navigation

Auto Service and Repair FAQ

Paint Protection Film FAQ

Paint Protection Film After Care

Vinyl Wrap FAQ

Ceramic Coating FAQ

Ceramic Coating After Care

Auto Service and Repair FAQ

How much is your shop rate?

Our shop rate is $99 in comparison to $130 to $160 at neighbouring service centers.

Where is the shop?

We are located in the heart of Langley along the Langley bypass.  Our location is central and includes neighbours such as BMW Langley, Audi Langley, Land Rover Langley, and Mercedes Langley.

How do I know I'm not getting ripped off?

Monster Auto Lab believes in building a continued relationship with customers.  As a result, we walk our customers through the service process of their vehicle step by step and only starting any step with the customers’ approval.  We use industry standard time estimates for each labour job.

How much is it to diagnose an issue?

Diagnosing a problem with your vehicle can start at $99.

What vehicles does this shop specialize in?

We have the capabilities to work on all vehicles.

Do you offer a courtesy car?

While we do not offer a courtesy car, we have a cozy waiting room.

XPEL Paint Protection Film FAQ

How much does paint protection cost?

The cost varies for all vehicles due to factors such as size and complexity of install.Partial front end packages start at $999 and full front end packages start at $1799.

What does the 10 year Xpel warranty cover?

The 10 year warranty includes that the film is free of manufacturer defects for 10 years.  It covers defects such as cracking, yellowing, delaminating, blistering, and staining.

Will the paint protection film yellow?

We warranty the film from yellowing for 10 years from the installation date.

Does the film really self heal from scratches?

The film can heal from minor scratches.The top coat is 13 microns thick so any scratches that penetrate the top coat won’t heal.

Does the paint protection film prevent rock chips?

The main purpose of paint protection film is to protect your paint from minor scratches and most rock chips but it cannot protect from rocks coming at your vehicle with immense force.

Can I purchase a precut PPF kit?

Yes we will sell precut PPF kits to customers across Canada but it does not carry the 10 year warranty as it wasn’t installed by an authorized Xpel dealer.

Can I protect my interior pieces with paint protection film?

Yes, we can apply paint protection film to most painted surfaces and interior like touchscreens.

Can paint protection film install on to boats, airplanes, and motorcycles?

Yes we can install paint protection film on most smooth painted surfaces including signs.
For airplanes, please check with manufacturers of the airplanes for their guidelines on weight and balance with PPF installed.

Can paint protection film install over ceramic coating?

No we do not recommend installing paint protection film on a surface with ceramic coating

How about adding ceramic coating on top of paint protection film?

Yes this is a popular package for the ultimate protection of your vehicle.

Will the paint protection film harm the paint during removal?

No if the paint is factory paint.
We do not warranty paint lifting from removal if it was applied on re-painted surfaces.

XPEL Paint Protection Film After Care

When can I wash my car?

Please wait 48 hours after picking your vehicle to wash your car.  This allows enough time for the film to cure and settle.

Can I take my vehicle through an automated car wash?

We do not recommend taking your vehicle through automated car washes.  Damages from harsh detergents and water pressure will void all warranties.

Can I pressure wash my vehicle?

Please do not use a pressure wash for 48 hours after picking up your vehicle.  When using a pressure washer, stay at least 3 ft away from the film’s edges.
The 10 year warranty from lifting is voided if a pressure washer was used too close to the edge.

How do I remove stubborn stains?

Most soap and water solutions should remove stains but for stubborn stains, we suggest using 100% isopropyl alcohol.

How does the self healing feature work?

Most light scratches will heal in room temperature in about 30 minutes. In colder environments, pour warm water (48°C) over the desired areas.

How do I make a warranty claim?

The warranty process starts with the installer so please bring your vehicle in for us to check it out and we can go from there.

Vinyl Wrap FAQ

How much is it to wrap my whole car?

Prices vary on size of the vehicle and complexity of the wrap.  For a colour change wrap of the entire vehicle, the price starts at $2500

How long does Vinyl Wrap last?

With great care and maintenance, a vinyl wrap can last 2-7 years.  Film manufacturers carry a minimum 2 year warranty on film defects. 

How long does it take install a full vehicle wrap?

Depending on the complexity of the installation, most installs for a full vehicle wrap can take 3 to 7 days from start of installation.

Is the vinyl wrap removable?

Yes vinyl wrap is removable but we strongly suggest having a professional remove vinyl wraps.

Vinyl Wrap After Care

How can I prolong the life of the vinyl wrap?
  • Wash your vehicle once a week
  • Use a wax or quick detailing spray after washes
  • Clean bird droppings, insects, gasoline spills, tree sap, grease and other contaminates immediately.  These contaminates will damage the film.
  • UV damage can deteriorate the life of the film so parking in undergrounds and garages will prolong the life.

Never use oil based cleaners or solvents on the film.

When can I wash my car?

Please wait 48 hours after picking your vehicle to wash your car.  This allows enough time for the film to cure and settle.

Can I take my car through automated car washes?

We do not recommend taking your vehicle through automated car washes.  Damages from harsh detergents and water pressure will void all warranties.The harsh soaps can deteriorate the film’s finish.

Can I pressure wash my vehicle?

Please do not use a pressure wash for 48 hours after picking up your vehicle.  When using a pressure washer, stay at least 3 ft away from the film’s edges.
The 10 year warranty from lifting is voided if a pressure washer was used too close to the edge.

How do I remove stubborn stains? Bird Droppings, Tree Sap, Insects, Grease and Gasoline Spills

Clean bird droppings and gasoline stains immediately, if not taken care, these will damage the film.  Most soap and water solutions should remove stains but for stubborn stains, we suggest using 70% isopropyl alcohol.  Do not use solvents or oil based cleaning products!

Can I apply wax to the film?

We recommend using a quick detailer product to prolong the life of the film.

Ceramic Coating FAQ

What does 9H mean?

9H hardness is a rating based on the Pencil Hardness Test, commonly used by manufacturers of clear and pigmented surface coatings. The Pencil Hardness test is used to determine the scratch resistance of a coating surface by using pencils to scratch the surface and rate the scratch resistance in relation to that pencils hardness and other materials of similar hardness.

How Long Does Ceramic Coating Last?

We have two options.  XPEL Fusion Plus is a 4 year rated ceramic coating and Revivify Coating is rated for 5 years.

What does the warranty cover?

Ceramic Coating will protect the vehicles paint finish against: oxidation, loss of gloss, UV damage, Bug impacts, color fading, acid rain and paint chalking.  Please review your warranty card for details.

What does the warranty not cover?

This Limited Warranty does not cover defects caused by:

  • 1. non-compliance with the Company’s guide or instructions. Such failures include, but are not limited to, exposure to physical abuse, including, but not limited to chemical abuse (e.g. harsh cleansers and solvents), thermal abuse or shock (e.g. excessive heat or cold) or misuse;
  • 2. improper storage, installation, handling and/or use of the Product;
  • 3. damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;
  • 4. unreasonable or unintended use of Product;
  • 5. Products installed with known or visible manufacturing defects at the time of installation, including, but not limited to scratches, scuffs, scrapes, chips to the painted surface;
  • 6. Minor conditions such as stains, and scratches;
  • 7. Damage to the coated surface due to improper wash techniques, automatic car washes or incorrect wash tools that may cause abrasion or by third parties not authorized by the Company;
  • 8. Scratches, scuffs, scrapes, chips to the painted surface;
  • 9. Water spots – water spots are caused by mineral deposits, which if left to dry on the paint and/or PPF may leave a stain, water spots are not covered;
  • 10. Damaged caused by collision, accidental damage, vandalism, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, or vehicle manufacturer’ defects, which may be covered under manufactures protection plan; and
  • 11. Areas that have not been re-coated after a paint or body repair.
Does ceramic coating protect against swirl marks, bird droppings, and tar?

The ceramic coating is not invulnerable, but it will prevent scratches and swirl marks from hand washing using our recommended cleaning methods.  

Similar to swirls and scratch marks, the coating will minimize the damage against bird dropping and tar but it is not invulnerable.  Treating these contaminants correctly will ensure the surface stay slick for as long as possible. 

Ceramic Coating After Care

How long do I wait until washing my car after ceramic coating?

Please wait 72 hours after picking up your vehicle until washing it.

How often do I book an annual maintenance appointment?

We can only continue the warranty on Ceramic Coating if we perform an annual maintenance on the ceramic coating.  Annual maintenance must be carried out by Monster Auto Lab every year from the original installation date.  Failure to complete the inspection, within the required time will void the Limited Warranty.  Appointments are scheduled by calling or emailing our shop.

Can I take my car through automated car washes?

Do not use any automated car wash with brushes, this will void the warranty as the brushes in these car wash are overly abrasive and they cause extreme wearing on the coating.  Touchless car washes are allowed, but do not purchase any after-wash “coating” options such as “spray-wax”.

How do I remove stains?
Stain and Spot Removal
  • Do not use aggressive/abrasive products to polish the surfaces in order to remove stains and spots.
  • Do not use excessive pressure to remove stains and spots.
  • Bug Splatter, Tree Sap, Bird droppings etc. should be cleaned off as quickly as possible to minimize staining to the surfaces.
How can I wash my car after?
  • Use PH Neutral car shampoo and “2 Buckets Wash Method”
  • For optimal performance, the vehicle should be washed semi-monthly to prevent excessive build-up of contaminates on the surfaces.
  • Do not wash the vehicle in direct sunlight as it may cause streaking and water spots to appear.
  • Wash the vehicle from top to bottom, cleaning the heavy contaminated areas last.
  • Always utilize another set of mitt or sponge for the vehicle’s wheels.
What are water spots?

Water spots – water spots are caused by mineral deposits, which if left to dry on the paint and/or PPF may leave a stain, water spots are not covered under warranty.

How do I avoid water spots?
  1. Keep your vehicle clean – Wash your car on a regular basis and never air dry.
  2. Always use a clean, soft towel or microfiber cloth to dry your car thoroughly.
What should I avoid?

Avoid roller brush car washes

Avoid wiping your car when it’s dry. Always have a lubricant and clean microfibre or wash mitt.

Performance FAQ

Will you install customer supplied parts?

Yes we install customer supplied parts but do not warranty the part or guarantee fitment.If the part doesn’t fit or has issues, we still charge for the labour time.

How long does it take to receive shipment for custom performance parts?

If our warehouse has it instock, it usually takes 1-2 business days.
Let us know what you’re looking for and we can provide better estimates.

Contact Us

General Contact Form
Preferred Contact Method *
Quote Request *