FAQ'S

The cost varies for all vehicles due to factors such as size and complexity of install.  

The 10 year warranty includes that the film is free of manufacturer defects for 10 years.  It covers defects such as cracking, yellowing, delaminating, blistering, and staining.

We warranty the film from yellowing for 10 years from the installation date.

The film can heal from minor scratches.The top coat is 13 microns thick so any scratches that penetrate the top coat won’t heal.

The main purpose of paint protection film is to protect your paint from minor scratches and most rock chips but it cannot protect from rocks coming at your vehicle with immense force.

Yes we will sell precut PPF kits to customers across Canada but it does not carry the 10 year warranty as it wasn’t installed by an authorized Xpel dealer.

Yes, we can apply paint protection film to most painted surfaces and interior like touchscreens.

Yes we can install paint protection film on most smooth painted surfaces including signs.
For airplanes, please check with manufacturers of the airplanes for their guidelines on weight and balance with PPF installed.

No we do not recommend installing paint protection film on a surface with ceramic coating

Yes this is a popular package for the ultimate protection of your vehicle.

No if the paint is factory paint.
We do not warranty paint lifting from removal if it was applied on re-painted surfaces.

Please wait 48 hours after picking your vehicle to wash your car.  This allows enough time for the film to cure and settle.

We do not recommend taking your vehicle through automated car washes.  Damages from harsh detergents and water pressure will void all warranties.

Please do not use a pressure wash for 48 hours after picking up your vehicle.  When using a pressure washer, stay at least 3 ft away from the film’s edges.
The 10 year warranty from lifting is voided if a pressure washer was used too close to the edge.

Most soap and water solutions should remove stains but for stubborn stains, we suggest using 100% isopropyl alcohol.

Most light scratches will heal in room temperature in about 30 minutes. In colder environments, pour warm water (48°C) over the desired areas.

The warranty process starts with the installer so please bring your vehicle in for us to check it out and we can go from there.

Prices vary on size of the vehicle and complexity of the wrap.  For a colour change wrap of the entire vehicle, the price starts at $3,000

With great care and maintenance, a vinyl wrap can last 2-7 years.  Film manufacturers carry a minimum 2 year warranty on film defects. 

Depending on the complexity of the installation, most installs for a full vehicle wrap can take 3 to 7 days from start of installation.

Yes vinyl wrap is removable but we strongly suggest having a professional remove vinyl wraps.

We highly recommend applying ceramic coating to prolong the life and look of the vinyl wrap.  Also, please following these maintenance tips below.

• Wash your vehicle once a week
• Use a wax or quick detailing spray after washes
• Clean bird droppings, insects, gasoline spills, tree sap, grease and other contaminates immediately.  These contaminates will damage the film.
• UV damage can deteriorate the life of the film so parking in undergrounds and garages will prolong the life.

Never use oil based cleaners or solvents on the film.

Please wait 48 hours after picking your vehicle to wash your car.  This allows enough time for the film to cure and settle.

We do not recommend taking your vehicle through automated car washes.  Damages from harsh detergents and water pressure will void all warranties.The harsh soaps can deteriorate the film’s finish.

Please do not use a pressure wash for 48 hours after picking up your vehicle.  When using a pressure washer, stay at least 3 ft away from the film’s edges.

Clean bird droppings and gasoline stains immediately, if not taken care, these will damage the film.  Most soap and water solutions should remove stains but for stubborn stains, we suggest using 70% isopropyl alcohol.  Do not use solvents or oil based cleaning products!

We recommend using a quick detailer product to prolong the life of the film.

9H hardness is a rating based on the Pencil Hardness Test, commonly used by manufacturers of clear and pigmented surface coatings. The Pencil Hardness test is used to determine the scratch resistance of a coating surface by using pencils to scratch the surface and rate the scratch resistance in relation to that pencils hardness and other materials of similar hardness.

We have three packages: 2 years, 5 years, and 10 years ceramic coating protection.

Ceramic Coating will protect the vehicles paint finish against: oxidation, loss of gloss, UV damage, Bug impacts, color fading, acid rain and paint chalking.  Please review your warranty card for details.

This Limited Warranty does not cover defects caused by:

• 1. non-compliance with the Company’s guide or instructions. Such failures include, but are not limited to, exposure to physical abuse, including, but not limited to chemical abuse (e.g. harsh cleansers and solvents), thermal abuse or shock (e.g. excessive heat or cold) or misuse;
• 2. improper storage, installation, handling and/or use of the Product;
• 3. damage not resulting from manufacturing defects that occur while the Product is in the customer’s possession;
• 4. unreasonable or unintended use of Product;
• 5. Products installed with known or visible manufacturing defects at the time of installation, including, but not limited to scratches, scuffs, scrapes, chips to the painted surface;
• 6. Minor conditions such as stains, and scratches;
• 7. Damage to the coated surface due to improper wash techniques, automatic car washes or incorrect wash tools that may cause abrasion or by third parties not authorized by the Company;
• 8. Scratches, scuffs, scrapes, chips to the painted surface;
• 9. Water spots – water spots are caused by mineral deposits, which if left to dry on the paint and/or PPF may leave a stain, water spots are not covered;
• 10. Damaged caused by collision, accidental damage, vandalism, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, or vehicle manufacturer’ defects, which may be covered under manufactures protection plan; and
• 11. Areas that have not been re-coated after a paint or body repair.

The ceramic coating is not invulnerable, but it will prevent scratches and swirl marks from hand washing using our recommended cleaning methods.  

Similar to swirls and scratch marks, the coating will minimize the damage against bird dropping and tar but it is not invulnerable.  Treating these contaminants correctly will ensure the surface stay slick for as long as possible. 

Please wait 72 hours after picking up your vehicle until washing it.

We can only continue the warranty on Ceramic Coating if we perform an annual maintenance on the ceramic coating.  Annual maintenance must be carried out by Monster Auto Lab every year from the original installation date.  Failure to complete the inspection, within the required time will void the Limited Warranty.  Appointments are scheduled by calling or emailing our shop.

We do not recommend taking your vehicle through automated car washes. Damages from harsh detergents and water pressure will void all warranties.

Stain and Spot Removal

• Do not use aggressive/abrasive products to polish the surfaces in order to remove stains and spots.
• Do not use excessive pressure to remove stains and spots.
• Bug Splatter, Tree Sap, Bird droppings etc. should be cleaned off as quickly as possible to minimize staining to the surfaces.

• Use PH Neutral car shampoo and “2 Buckets Wash Method”
• For optimal performance, the vehicle should be washed semi-monthly to prevent excessive build-up of contaminates on the surfaces.
• Do not wash the vehicle in direct sunlight as it may cause streaking and water spots to appear.
• Wash the vehicle from top to bottom, cleaning the heavy contaminated areas last.
• Always utilize another set of mitt or sponge for the vehicle’s wheels.

Water spots – water spots are caused by mineral deposits, which if left to dry on the paint and/or PPF may leave a stain, water spots are not covered under warranty.

1. Keep your vehicle clean – Wash your car on a regular basis and never air dry.
2. Always use a clean, soft towel or microfiber cloth to dry your car thoroughly.

Avoid roller brush car washes

Avoid wiping your car when it’s dry. Always have a lubricant and clean microfibre or wash mitt.

Tint offers you and your family safety from the sun’s harmful UV rays. It protects the interior from fading, warping and cracking. Tint also deters thieves from seeing the inside of the vehicle.

Nano ceramic tint is a relatively new product compared to traditional window tint.  The main difference is nano ceramic tint offers heat rejection to keep the interior of your vehicle cooler on those hot summer days.

Yes but it doesn’t have the same protection. It’s just darkened glass from the factory for privacy, it does not provide UV protection or heat rejection.

No. Tint is installed inside the vehicle so rain has no impact on the film even if you have the window cracked open.

We use XPEL quality window tinting film and should last 10+ years with proper maintenance. Our automotive window tinting films come with limited lifetime warranty.

The typical visual light transmission (VLT) of factory glass is 15-25%.

Front window tint is illegal in BC but we do carry optically clear film for the front windows which will provide UV protection and heat rejection.

Yes. Rolling your windows down prematurely can harm the window tint. While four days is usually long enough to wait, you might want to wait a week to be on the safe side.

Bubbles and haze in the window tints are normal for a few hours after installation. If the bubbles and/or haze remain after a week or two, please contact us immediately.

We recommend using our XPEL anti-static window cleaner sold instore.

Monitor your tint for imperfections. Vertical streaks could mean that your window is rubbing when you put it up and down. This will quickly wear out the window tint.
Avoid abrasive cleaners and use soft cloths when cleaning
Notify us if you see bubbles, and creases forming.

Yes. Tint is installed inside the vehicle so washing the vehicle has no impact on the film if the windows are closed.

Yes we install customer supplied parts but do not warranty the part or guarantee fitment.If the part doesn’t fit or has issues, we still charge for the labour time.

If our warehouse has it instock, it usually takes 1-2 business days.
Let us know what you’re looking for and we can provide better estimates.